Terms & Conditions

These terms govern your use of FixFit's website, WhatsApp booking, and pickup-and-fix service in HSR Layout, Bengaluru. By booking with us, you agree to them.

1. The service

FixFit sends a verified, ID-carrying Style Executive to pick up your garment, have it fixed by our tailor partners under her supervision, and return it to you for inspection before payment. Service tiers are SpotFix (≤30 min, on the spot), QuickFix (2–3 hrs) and ScheduleFix (same/next day).

2. Booking & the ₹99 fee

A ₹99 booking fee confirms your slot and is adjusted against your final bill — it is not an additional charge. The price shown at booking is a starting anchor; your Style Executive confirms the exact price once she has assessed the garment in person, and will not proceed with the fix without your confirmation if it differs from the estimate.

3. Payment

The balance is due on delivery, after you've inspected the completed fix, payable by UPI or cash. We do not ask you to pay the full amount upfront.

4. Verification

Every Style Executive carries a checkable ID (e.g. "FX-BLR-001") and, where applicable, a one-time OTP you should confirm before handing over your garment or accepting delivery. Please do not hand over your garment to anyone who cannot verify their identity this way.

5. Garment condition & liability

Front/back photographs are taken at pickup to record starting condition. If a fix is not done to the agreed specification, we will redo it at no extra charge under the FixFit Guarantee. In the rare event of fabric damage caused by our handling, we will cover reasonable repair or replacement cost up to the declared value of the garment at booking; we are not liable for pre-existing damage, normal wear, or issues not disclosed at pickup.

6. Cancellations

You may cancel before your Style Executive is dispatched for a full refund of the ₹99 fee. Once she has been dispatched, the booking fee is non-refundable, as it covers her time and travel — see our Refund Policy for full details.

7. Service area

We currently serve all 7 sectors of HSR Layout, Bengaluru. Bookings from outside this area may be declined or waitlisted as we expand to Koramangala and Indiranagar.

8. Conduct

We ask that customers treat Style Executives with respect. FixFit reserves the right to decline service in cases of abuse, unsafe conditions, or fraudulent bookings.

9. Changes

We may update these terms from time to time; continued use of the service after changes are posted constitutes acceptance.

10. Governing law

These terms are governed by the laws of India, with courts in Bengaluru, Karnataka having jurisdiction.