FixFit

1. The ₹99 booking fee

Full refund if you cancel before a Style Executive has been dispatched to you.
Full refund if FixFit is unable to serve your area or fails to dispatch anyone within the promised window.
Non-refundable once your Style Executive has been dispatched and is en route, since this covers her time and travel — it is otherwise fully adjusted against your final bill.

2. The balance amount (paid on delivery)

You inspect every fix before paying the balance, so in the ordinary course there's nothing to refund. If, after payment, you find the fix wasn't done to the agreed specification, contact us within 48 hours of delivery:

We will redo the fix free of charge under the FixFit Guarantee — our default and preferred resolution.
If a redo isn't possible or isn't what you want, we will refund the amount paid for that specific fix, in full or in part depending on the issue, at our discretion after reviewing the pickup and delivery photographs.

3. Fabric damage claims

If your garment is damaged due to our handling, we will cover reasonable repair or replacement cost up to the garment's declared value at booking. Claims must be raised within 48 hours of delivery, referencing your order ID and the pickup/delivery photographs.

4. How to request a refund

Message us on WhatsApp or reach the founder directly (see the contact button on this site) with your order ID and a brief description of the issue. We aim to respond within 24 hours and resolve most claims within 3–5 business days.

5. Refund method & timeline

Approved refunds are returned to the original payment method (UPI or card) within 5–7 business days, or handed back in cash if the original payment was cash.