Legal

Privacy Policy

Last updated: September 2026 · Applies to fixfit.in and the FixFit WhatsApp booking flow.

FixFit ("we", "us") operates a garment pickup, alteration and repair service in HSR Layout, Bengaluru. This policy explains what information we collect when you use our website or WhatsApp to book a fix, and how we use it.

1. What we collect

  • Contact details — name, phone number, and pickup address (flat/house no., landmark).
  • Order details — garment type, the problem you describe, the tier and price selected.
  • Garment photographs — the photo you add when booking, and the photos your Style Executive takes at pickup, used to confirm your quote, record the starting condition and support quality checks.
  • Payment information — handled by our payment processor; we do not store your card or UPI credentials.
  • Basic device data— the browser stores your in-progress order locally (see "Local storage" below) so the flow works smoothly on your device.

2. How we use it

We use your information to assign and dispatch a verified Style Executive, confirm pricing, track your order end-to-end, process payment, and follow up on feedback or a guarantee claim. Garment photographs are used only for quality assurance and dispute resolution — never for marketing without your separate consent.

3. Who we share it with

Your order details are shared only with the Style Executive assigned to your order and, where relevant, the tailor completing the fix. We do not sell your personal information to third parties. We may share limited data with payment processors solely to complete your transaction, and with authorities if legally required.

4. Local storage on this website

To make booking feel instant, this website temporarily stores your in-progress order (garment, problem, tier, order ID and the garment photo you add) in your browser's local storage. This data stays on your device, is not automatically sent to a server, and can be cleared any time by clearing your browser data.

5. Data retention

We retain order records, including garment photographs, for as long as needed to resolve any quality claim (typically up to 90 days after delivery), and longer only where required for accounting or legal purposes.

6. Your rights

You can ask us to share, correct, or delete the personal information we hold about you by contacting us using the details below. We'll respond within a reasonable time.

7. Changes to this policy

We may update this policy as FixFit grows. Material changes will be reflected here with an updated date.

8. Contact us

Questions about this policy? Reach the founder directly — see the WhatsApp button on this site, or write to us via the contact details shared at booking.